Shipping policy
EU Delivery
Delivery time within the EU is 1–5 business days (depending on delivery location). We currently offer the following shipping options for all EU-based customers:
- Standard Tracked Shipping
- Express Tracked Shipping
- Free Shipping for all orders over €115.00 (excluding discounts applied).
NOTE: Please be advised that the inclusion of Gift Cards, Discount Codes, Fitness Programs, and Nutritional Guides in your order will not contribute to the calculation of your total order value for the eligibility of Free Shipping.
Because goods are shipped between EU member states, there are no customs duties or import VAT on EU deliveries — the price you pay at checkout is the final price, with no further charges due on arrival.
International Delivery (Rest of World)
International delivery time is around 7–14 business days. We provide a standardised shipping fee determined by the destination country. This covers all destinations outside the EU, including but not limited to:
Norway, Switzerland, Liechtenstein, Guernsey, Isle of Man, Monaco, Montenegro, United States, Canada, Australia, and other non-EU destinations worldwide.
Orders to the following countries also qualify for Free Shipping on all orders over €100.00: Norway, Switzerland, Liechtenstein.
Delays may occur as a result of customs clearance or availability on air freight planes.
NOTE: As these are deliveries outside the EU customs territory, the customer is responsible for any taxes, duties, or customs charges that the package attracts when entering the destination country. Burnt Group EU B.V. cannot be liable for any additional costs the package might incur. Where possible, we'll flag this at checkout so you can factor it in before completing your order.
When you'll receive your order
Unless we've agreed a specific delivery date with you at checkout, we will deliver your order within 30 days of your order being placed, in line with EU consumer protection law. If we fail to deliver within the agreed time (or within 30 days where no date was agreed), you may ask us to deliver within a reasonable additional period; if we still fail to do so, you're entitled to cancel your order and receive a full refund.
You will receive an email as soon as your order has shipped, including a tracking number and a link to track your order.
Risk and ownership
Risk in the products passes to you only once you (or someone you've nominated to receive the delivery) take physical possession of the goods — not when we hand them to the courier. If your order is lost or damaged in transit before it reaches you, this is our responsibility, not yours.